Agar mening fikrimni xohlamasangiz, so'ramasligingiz kerak edi!

Mening qilayotgan ishlarimning eng yaxshi tomonlaridan biri bu meni ilgari ishlagan yoki ishlagan boshqa kompaniyalar bilan aloqada bo'lishimga imkon beradi. Bugun men biroz umidsizlikka uchragan yangilik oldim.

Taxminan bir oy oldin men bir necha soat davomida men ishlagan kompaniyalardan biri tomonidan yuborilgan va hozirda integratsiya qilish va qayta sotish uchun ishlayotgan keng qamrovli so'rovnomani to'ldirishga sarfladim. Men u erda bo'lganimda yuragimni kompaniyaga to'kdim va shu kungacha ularning odamlari va ularning mahsulotlari va xizmatlarini yaxshi ko'raman. Biroq, men kompaniyani tark etishim bilan bir xil sabablar paydo bo'ldi, chunki biz platformani qayta sotishda ishladik - shishgan interfeys, funktsiyalarning etishmasligi, yuqori narx va hk.

Vaqtni bag'ishlashim mumkin bo'lgan vaqtdagi so'rovnomaga javob berish uchun so'rovnomani pochta qutimga joylashtirdim. O'sha kuni kechasi va ertasi kuni ertalab men so'rovga javob berish uchun bir-ikki soat sarfladim. Ochiq matn maydoni bilan men tanqidlarimda to'g'ridan-to'g'ri va nuqtai nazarga ega edim. Axir, sotuvchi sifatida, mahsulotlarini yaxshilashda edi my eng yaxshi qiziqish. Men hech qanday zarba bermadim va o'zimning asosiy muammolarni his qilgan narsamdan oldinda edim. Men kompaniyani tark etgan iste'dodni ham tarbiyaladim - ular ko'plab yaxshi xodimlarini yo'qotishgan.

So'rovnoma noma'lum bo'lsa-da, men yuborish jarayonida kuzatuvchi identifikatorlari borligini bilar edim va mening ochiq so'zlarimni kompaniya o'zimnikidek osonlikcha aniqlashi mumkin edi. Men hech qanday teskari ta'sirlardan xavotirda emas edim, ular mening fikrimni so'rashgan va men ularga buni taklif qilmoqchi edim.

Bugungi kunda uzumzor orqali (u erda har doim uzum), Mening so'zlarim kompaniya orqali yangraganligini va qisqasi, men kompaniya bilan har qanday munosabatlarni rivojlantirish uchun ishlashni xush ko'rmasligimni aniqladim.

Natijada, mening fikrimcha, uzoqni o'ylamaydigan va pishmagan. Shaxsan menga hech kim murojaat qilmaganligi ham professionallik etishmasligini ko'rsatmoqda. Men uchun shukurki, bozorda menga kerak bo'lgan narsani juda kam pulga etkazib beradigan va integratsiyalashuvi osonroq bo'lgan ko'plab xizmat ko'rsatuvchi provayderlar mavjud. Men eski kompaniyamga yangi, samimiy fikrlarni bildirish orqali yordam berishga umid qilgandim.

Agar ular mening fikrimni xohlamasalar, men hech qachon so'ramagan bo'lishlarini istardim. Bu menga vaqtimni bir necha soatini tejashga yordam bergan bo'lardi va hech kimning ko'ngli og'ritmasdi. Hech qanday tashvish yo'q. Ular xohlaganidek, men ular bilan munosabatlarni yanada rivojlantirish uchun hech narsa qilmayman.

10 Comments

  1. 1

    One thing worth pondering here is whether the news you heard is official or just rumor. Offices are horrible places for rumor mongering, it’s quite possible that the people reviewing your submission just flipped out and said some things they shouldn’t have, and somebody nearby heard them and took it as official policy. The rumor then got distorted and transformed from a simple case of listening in to something much worse.

    Of course that’s just speculation 🙂 It’s also possible that you are cut off from whatever company in question you are talking about.

    But I think the question I’d be asking myself at this point is – do I care? If you have sore feelings towards this company (which is sounds like you do in your post), then do you really want to keep working with them anyways?

    • 2

      Thanks for the great feedback, Christian. I definitely wouldn’t have posted had I had any doubts regarding it being rumor or fact. It’s, indeed, a fact.

      The lesson for any company is that, if you’re not prepared to get very negative feedback, don’t send out a survey that solicits it!

  2. 3
    • 4

      Ross, that may be the best comment ever. I suppose what I learned is that many companies only pledge allegiance to the dollar and not their employees nor their customers.

      I don’t own shares in the company and I owe them nothing, so I shouldn’t be taking this personally. I’ll get over it quick enough and find a company that does want to listen.

  3. 5

    I think the real problem is that the company doesn’t understand the value of getting some straight forward, hard-hitting feedback. As Doug said, if you’re not interested in hearing the good with the bad, then don’t ask someone that might be honest with you. If all you’re looking for is good, positive, warm, fuzzy feedback. Then hand-pick the customers/clients you want feedback from, call them up and ask “What do you like about us?” One question, that’s it, because in reality that’s all it sounds like you’re really interested in hearing anyway.

    Forget about the fact that you might have a customer that knows a little bit about the service you’re trying to sell and what it means to actually use its fullest capabilities. The customer you’re ignoring might be the one that’s intelligent enough to know what questions should be asked by all customers and aren’t because 95% of them don’t know anything other than what you tell them about your own service.

    If you don’t want to fix or improve what you’ve got and make it better, don’t waste our time. There’s plenty of other services like yours we can “monkey” around with instead.

  4. 6

    No matter how negative the feedback the company should be taking it as an opportunity for improvement. You gave them exactly what they asked for they should be happy to get it.

    If they feel it is unjustified, ignore the bad and work on the good.

    All in all it is pretty poor behavior to ask for an anonymous opinion and then hold it against you.

    Why would I alienate someone that is reselling my product?

  5. 7

    I think this brings up a bigger issue. Companies need to be careful in what they say about people who are extremely active in social media (like yourself). They need to treat bloggers the same way they would treat a journalist. If they’re soliciting your opinion, they need to either use it as constructive criticism or ignore it. The worst thing they could have done is to let it get posted in your blog that they treated you like that. It doesn’t reflect well upon them at all.

    • 8

      I suppose that’s true to some extent, Colin. I surely don’t want folks afraid of doing business with me in the event something bad happens and I might blog about it, though. As you notice above, I never actually mention who it is and I wouldn’t ever do that.

      Some of my closest friends work for businesses and I wouldn’t ever maliciously attempt to hurt their business – but I will continue to be honest when asked.

  6. 9

    Doug, I am very sorry to hear that this happened. I certainly appreciate your feedback. For what it is worth – your comments do matter and they are appreciated.

  7. 10

    Same is true when someone asks any question, ie “what’s the difference between Indy &. . . . ” A real question I was asked recently. I avoided the answer because I knew it might be offensive to the asker. However, when it was asked the 2nd time, I responded & sure enough. . . the asker found it “offensive”. Even though the answer was absolutely factual.

    If we don’t want to hear the answer – to any question – then don’t ask in the 1st place.

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